Privacy Policy naga88 — Your Personal Data Protection

Naga88 is an online entertainment platform operating to serve players in Malaysia. We understand that your trust in us depends not only on the quality of games we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy is designed to clearly and transparently explain how Naga88 collects, processes, stores, and protects your personal data. We do not take this responsibility lightly — every decision we make regarding your data is always guided by your best interests and security.

This policy applies to all members who register an account at Naga88, visitors to our website, and any individual who interacts with our platform via the website, mobile app, or customer service channels.

Naga88 only collects data necessary to deliver our services safely and efficiently. The following are the categories of information we collect:

We do not collect any information beyond what is required for platform operations. Biometric information such as fingerprints or facial recognition is not collected by Naga88 at any stage of the registration or verification process.

Every piece of data we collect is used for a specific and legitimate purpose. naga88 will not use your data for purposes unrelated to the platform's services without first obtaining your additional consent.

The primary purposes for which your data is used are as follows:

• Account management: Creating, verifying, and maintaining your member account so you can access all platform features seamlessly.
• Transaction processing: Ensuring all deposits and withdrawals are processed accurately, promptly, and to the correct account.
• Identity verification (KYC): Complying with anti-money laundering (AML) requirements and ensuring only eligible individuals use the platform.
• Platform security: Detecting and preventing fraudulent activity, hacking, or multi-account usage.
• Customer support: Providing accurate and effective assistance when you contact our support team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
• Service communications: Sending important notifications related to your account, transactions, and platform updates.
• Platform improvements: Analyzing usage data in aggregate (without identifying individuals) to improve the overall user experience.

If you have given your consent, we may also use your email to send information about relevant promotions and special offers. You may withdraw this consent at any time through your account settings.

Naga88 does not sell, rent, or trade your personal data to any third party. However, in the course of operating the platform, we may need to share certain information with trusted partners on a strict need-to-know basis.

Data sharing only occurs in the following situations:

• Payment providers: Required transaction information is shared with payment processors such as banks, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost solely for the purpose of processing your deposits and withdrawals.
• Game providers: Required account information is shared with licensed game providers that supply slot, live casino, and other game content on our platform.
• Legal authorities: naga88 is legally required to disclose certain information to law enforcement agencies or regulatory bodies upon receipt of a valid order.
• Identity verification service: Registered and approved third-party KYC providers may receive your identity information for verification purposes only.
• Technology infrastructure providers: Server hosting and cybersecurity providers bound by strict confidentiality agreements may access data in the course of their technical duties.

Naga88 invests seriously in data security infrastructure to ensure your information is always protected at the highest level of protection available in the industry. The following are the layers of protection we apply:

• 256-bit SSL Encryption: All communications between your browser and naga88's servers are encrypted using 256-bit SSL technology — the same standard used by leading banks worldwide.
• Encrypted database: Your personal data is stored in a fully encrypted database. Even in the event of an external breach, your data cannot be read without the appropriate encryption key.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication to add an extra layer of security to their accounts.
• Continuous monitoring: Our systems are monitored around the clock by our cybersecurity team to detect and respond to any threats in real time.
• Internal access controls: Only authorised personnel with a legitimate business need may access members' personal data, and every access is logged for audit purposes.
• Regular penetration testing: Our platform undergoes regular security assessments conducted by independent security experts to ensure no vulnerabilities go undetected.

While we take all reasonable measures to protect your data, no system can guarantee 100% absolute security. You also play an important role in keeping your account safe — ensure your password is strong, unique, and not shared with anyone.

Naga88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security verification, and language preferences. These cookies cannot be disabled without affecting basic website functionality.
• Performance Cookies: Collecting anonymized information about how visitors use our website (e.g., most frequently visited pages) to help us improve the platform.
• Functional Cookies: Saving your preferences such as language, region, and display settings to provide a more personalized experience.
• Analytical Cookies: Used to understand overall platform usage patterns. This data is processed in aggregate and cannot be used to identify you as an individual.

You may manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect specific functions on the Naga88 platform.

As a naga88 member, you have certain rights regarding your personal data. We fully respect these rights and will process any related requests promptly:

• Right to access: You may request a copy of all personal data we hold about you at any time.
• Right to rectification: If any information is inaccurate or outdated, you may request that we update the record accordingly.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained to fulfil legal or contractual obligations.
• Right to restriction of processing: You may request that we restrict how we process your data in certain circumstances, such as when you dispute the accuracy of the data.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, and we will comply with such requests immediately.
• Right to data portability: You may request the data you have provided to us in a structured, machine-readable format to facilitate transfer to another service provider.

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 business days.

Naga88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or in accordance with applicable legal requirements.

• Active account data: Retained for as long as your account remains active on the Naga88 platform.
• Financial transaction data: Retained for a minimum of seven (7) years after the transaction date in accordance with financial compliance and audit requirements.
• KYC Data: Retained for a minimum of five (5) years after the account closure date in accordance with anti-money laundering legislation.
• Communication data: Customer support conversation records are retained for two (2) years for reference and service improvement purposes.
• Technical log data: System logs and technical data are typically retained for 90 days before being automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

The naga88 platform is strictly for individuals who are of age 21 years and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 21.

All prospective members are required to verify their age during the registration process. Our identity verification (KYC) process is designed to ensure that only eligible adults can access the platform.

If we discover that personal data of an individual under the age of 21 has been collected unintentionally, we will take immediate steps to delete that data and close the account in question without any penalty to the party who reported the case.

Parents or guardians who believe their child may have registered on our platform are urged to contact our support team immediately.

Naga88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to the services we offer.

When significant changes are made:

• We will update the "Updated" date displayed at the top of this page.
• Notifications will be sent via email to the address registered in your account.
• For material changes, we may require your re-consent before the changes take effect.

It is your responsibility to review this page periodically. Your continued use of the Naga88 platform after any amendments are published will be considered as your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Live Chat: Available 24/7 via the chat icon at the corner of the website
• Email: [email protected] (text display only)
• Response time: Privacy-related enquiries are typically responded to within 3–5 business days

For official requests regarding data access, correction, or deletion, please include "Data Privacy Request" in the subject line of your message so it can be handled more efficiently by the responsible team.

You may also refer to Terms and Conditions us to understand the broader legal framework governing the use of the naga88 platform.